Scan, Select, Send – How Our Repair App Makes Uniform Repair Requests Simple & Easy

It happens. Tough jobs can result in more than grime — they can also cause tears, broken zippers, or other wear and tear after repeated use. For businesses that rely on uniform programs to provide properly presented and compliant garments, ensuring timely and reliable repairs is essential to keeping teams moving efficiently and safely.

With over a century of experience in the industry, continuously adapting to our customers' evolving needs has remained central to creating a better overall experience. In today’s fast-paced, digital world, expectations have shifted—and we have embraced that shift by exploring new ways to deliver dependable, responsive service. One example of this is the implementation of our repair app.

From Handwritten Request to Digital Request For Garment Repairs

Innovation opens the door to making processes easier, faster, and more reliable.

Uniform repairs have traditionally been requested using handwritten tags tucked into garment pockets. While familiar and simple, this method comes with potential issues—tags can go missing, handwriting may be unclear, and important details might get lost, causing delays or missed repairs.

As our business grew and technology shaped customer expectations, we recognized an opportunity to improve this process. In 2021, we introduced our repair app—offering a seamless, digital option for customers who want a quicker, more trackable way to submit repair requests.

How the Repair App Works

Each uniform in our program is outfitted with a unique barcode, assigned to the individual wearer within our system. This enables precise tracking and management of garments, especially when repairs are needed.

When a uniform item requires attention—whether it is a broken zipper, missing button, or torn seam—wearers can easily submit a request through our mobile repair app, available on both Android and Apple devices. The process is designed to be simple, efficient, and user-friendly:

1. Scan Barcode: Open the app and select “Repair Request.” The app activates the device’s camera to scan the barcode on the garment.
2. Select the repair: Once recognized, users choose the necessary repair from a pre-set list.
3. Submit and track: After submitting the request, users can monitor the status in the “My Repairs” section, which provides real-time updates and a history of past requests.

This streamlined digital process eliminates the need for handwritten tags and ensures repair requests are submitted clearly and accurately, helping reduce delays and improve overall service quality.

From : How Repair Requests Are Fulfilled

After a repair request is submitted, no further action is needed from the wearer. Once the garment is collected and arrives at our facility, it proceeds through the standard wash process.

Our automated sorting system identifies garments flagged for repair. These items are then routed to our repair team for assessment. Each garment is carefully evaluated, the requested repairs are completed, and the item is reintegrated into the production line, ready for its next scheduled delivery.

By combining digital tracking with operational automation, we ensure repairs are handled accurately and efficiently, minimizing downtime and maintaining consistent service quality.

Repair App Customer Feedback and Industry Perspective

While not every customer utilizes the repair app, many have expressed appreciation for the convenience it offers. The app provides a straightforward way to submit repair requests and track their progress, adding clarity and ease to the process. Several customers have also noted that this level of digital service is uncommon among other providers, making it a valuable feature that complements their overall uniform program experience.

The Future of Uniform Care

As technology continues to shape how businesses operate, we remain committed to adopting solutions that enhance convenience and efficiency for our customers. The repair app is one example of how we strive to meet evolving needs and simplify uniform management. If you would like to learn more about our uniform program or other rental services, please do not hesitate to reach out—our team is always happy to assist.