Is It Easy to Switch from My Current Service Provider to Quintex?
Switching from an existing service provider to Quintex is actually a lot easier than many people assume. Our team stays in touch with you throughout the process, so you never feel like you’re navigating the change on your own.
Every program is different, but that doesn’t mean switching has to be complicated. Whether you’re switching your floor mats, transitioning a uniform program or moving other facility services to Quintex, we adapt the transition to fit your program and operational needs.
We Help You Plan the Timing of Your Switch
After discussing your program needs and current service setup, our team will provide a suggested date for installation. This gives you a date to work toward when notifying your existing provider and coordinating the end of your current service.
It’s understandable to feel hesitant about giving notice, especially if you’re concerned that your service or products could be affected before the switch occurs. Providing notice gives your existing provider time to prepare for the end of your service, while giving both sides time to coordinate the changeover and help avoid a gap in service.
Your Q-Concierge Helps Coordinate Your Onboarding
When you switch to Quintex, you have a dedicated Q-Concierge to guide you through onboarding. Your Q-Concierge keeps you updated on the progress of your program and coordinates details such as product availability, employee uniform fittings and dispenser installations, depending on your program.
Throughout the process, your Q-Concierge is your direct point of contact for questions and updates as your installation date approaches. We’ve seen how much of a difference clear communication can make during a transition. For Vidir Solutions, it helped make their onboarding with Quintex smooth and straightforward.
Your support doesn’t end once installation is complete. Your Q-Concierge will continue to check in during the initial period to make sure everything is going as expected. From there, you’ll have a dedicated Quintex team supporting your program.
Route Service Representative (RSR): Your regular face to face contact who delivers and services your program.
District Manager (DM): Oversees your account and the overall delivery of your service program.
Customer Service: Available for day to day questions and program changes when you’re unable to connect with your RSR.
Customer Growth Specialist: A resource if you’re interested in exploring additional Quintex services in the future.
Having a team to support you becomes especially important when challenges come up. We’ve seen through our long standing customer relationship show communication and problem solving can make a difference. Meridian Manufacturing is one example, where a collaborative approach has helped keep their operations running smoothly.
Changing service providers may feel like a big undertaking, but you don’t have to figure it out on your own. From planning the timing of your switch to onboarding and ongoing support, our team works with you throughout the process.
Considering a switch? Our “Making the Switch to Quintex” guide can help you understand what to consider before leaving your current provider and what to expect when transitioning to Quintex. Request a copy or connect with our team to talk through your program.
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